Warehousing and Inventory Management
- Accountable for implementing and leading a robust inventory management program that ensures inventory accuracy for both quantity and product quality between physical and system (for LSP markets this includes LSP and Pfizer SAP book stocks).
- The inventory program should include at minimum: Process for an annual full count and pre-defined periodic cycle counts, Process for movement of products, system reconciliation and adjustments.
- Liaising with LSP’s/ Project teams on development of inventory interfaces / processes with regular monitoring and correction of errors.
- Ensure accurate regular reconciliation of LSP’s and Pfizer SAP inventory levels and action’s implementation as needed per standard calendar.
- Accountable for implementing the destruction process for expired/near expired/damaged inventory in destruction location at the logistics center in a timely manner.
- Support Logistics Manager in identifying opportunities at obsolescence reduction and inventory on hand as guided by the management.
Distribution Operations and Reverse Logistics
- Execute reverse logistics wherever possible inline with SCQA.
- Ensure accurate the returns and recalls management process and destruction process as per country's mandate and AfMe COPs.
- Manage the Market serialization program with respect to Logistics enablement and in accordance with market directives and requirements.
Distribution Costs:
- Ensure timely reconciliation of Freight and Logistics Invoices related to distribution expenses at the distribution center.
- Meet/do no exceed with budget/forecast through intelligent and cost reduction initiatives of costs through the year.
- Ensure Third Party invoicing and payment process is streamlined, Ariba & SAP PO’s for necessary suppliers are available. Cost center are accurate; where needed drive appropriate corrective actions including LSP invoice correction or GFS problematic PO’s / Invoices resolution
- Arrange for Third Party vendors to be set-up as per FCPA procedures.
Responsible for reviewing and submitting monthly accrual reports to the Finance department.
Quality and Compliance:
- Ensure compliance with required regulations, policies and procedures, and Pfizer standards for quality, security, customs, trade, dangerous goods, controlled products, temperature controlled and high value products and EH&S. This includes all applicable local, US, regional or international laws
- Accountable for accuracy of SAP in line with product information including and not limited to SKU number, description, batch details, manufacturing and expiry dates, country of origin
- Implementation, monitoring and control of standard operating procedures related to the logistics operations (including and not limited to SPs and KPIs for Import/Inbound, warehousing, distribution and all other logistics operations
- Lead the supplier management process through selection, contract management, compliance management/validation and performance management of supplier – this is extensively applicable to LSP markets (RFP process, Service Agreement, SOPs and KPIs), while as required (in selection of any outsourced processes) is relevant to in-house markets also
- Lead or support external audits either from Pfizer third party or Government bodies
- Embed QTS appropriately and maintain the incident reporting in a timely manner; ensure appropriate preventive and corrective measures are taken and in time to meet committed timelines
- Rework Co-ordination: Liaise with Third party suppliers, regulatory, medical affairs, Business Units, Demand Management, to aid with the rework process, including arranging transportation and managing the financial aspect of reworks in local Third party suppliers
Project Management and Operational Excellence:
- Support continuous improvement and Operational Excellence projects for the logistics operations delivering cost and process efficiencies.
- Support strategic projects in the market including and not limited to network logistics, product change management, LSP changes and other business critical projects in the market or as assigned by the Market Lead
- Promote standardization, optimization and replication of Logistics Operations across region through Logistics-COP engagement – engage in Demand and Customer Service COP forums/initiatives, actively contributing to end-to-end process optimisation and best practice implementation
Metrics / Reporting
- Accountable for market’s LSP / distribution expense related to warehousing and transportation; responsible for variance and Forecast reporting
- Project Management Reports
- Pro-actively analyze trends of data, draw conclusions and recommend/lead corrective action in order to ensure maximum efficiency of the processes.
- Report KPIs and business review meetings with LSP(s) based on set frequency; accountable for LSP meeting Service Level Agreement requirements
- Responsible to ensure metrics and inputs related to logistics operations are updated accurately and in a timely manner
